Terms & Conditions

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Sauna Eriquette & Safety Rules 

All persons using the mare heat mobile sauna do so at their own risk. We ask that you contact your GP if at all in doubt about safely using the sauna. We advise you seek your GP’s advice if any of the following conditions apply to you (this is not an exhaustive list): 

  • If you’ve had a heart attack or stroke 
  • You have asthma or breathing conditions 
  • You have epilepsy or diabetes 
  • Are pregnant 
  • Are prone to dizziness or fainting 
  • Have an infectious disease or condition 
  • Are under the effects of alcohol, illegal drugs or psychoactive substances 
  • Have an open wound 
  • Are taking any medications 
  • Are generally feeling unwell 

 

Sauna Rules 

Remove shoes, sandals, or flip-flops before entering the sauna. 

Enter and exit the sauna safely and taking care to avoid any risks of tripping or slipping. 

Keep access points clear to ensure safe and swift exit for others, be mindful of users entering and exiting the sauna and allow room to move in or out. 

Remove jewellery and glasses, avoid wearing swimwear with metal fastenings before entering the sauna to limit the risk of burns. 

Electronics and other equipment which is at risk of rusting, water damage or heat damage are not permitted inside the sauna. Any use of such equipment inside the sauna is at the sauna user’s own risk. 

All sauna users must sit on a clean towel at all times when inside the sauna to minimise the risk of burns, and for the purposes of hygiene. 

Glass or metal containers are not permitted inside the sauna and sauna users are required to leave these outside of the sauna. 

Do not bring sharp or breakable objects inside the sauna. 

Keep well hydrated before sauna use, in between cooling off outside and re-entering the sauna throughout your session. 

Strictly no alcohol, drugs or smoking are permitted in the sauna. 

The sauna stove can become extremely hot. Do not touch or sit on any part of the stove, stove cage, or rocks other that the door handle on the stove to refuel the stove. Follow the operator’s instructions on how to light the stove and to keep it fuelled. 

Add water to the coals in small doses as large amounts can cause excess steam as well as cooling the stove. Be mindful of other users in the sauna and check before doing so. It can lift the temperature considerably; this is not for everyone 

The sauna temperature may vary depending on the weather outside. The recommended temperature is between 70 – 90 degrees. If the sauna rises above 100 open vents or the door or even exit allowing to cool.

Mare Heat is not responsible for the damage or loss of customers’ property at the sauna site 

 

Delivery Accessibility & Set Up 

Permission from the home/property owner must be granted before Mare Heat can be sited. If this permission has not been granted, Mare Heat reserves the right to cancel the booking without refund. 

Access to the site must be suitable for towing/parking a [vehicle/trailer type, e.g., 4m trailer]. 

A flat, stable, and safe surface is required for setup. 

The customer must ensure adequate space and clearance for safe use, including fire and ventilation safety. Must be 5 metres from any building. 

We reserve the right to refuse setup if conditions are unsafe or unsuitable; refunds will not be provided in this case. 

We will endeavour to survey each site before the booking. This may be done by a video message via whatsapp. 

 

Property & Damage 

You are responsible for any loss or damage to the sauna, trailer, or equipment during your booking period. 

Any damage or contamination (eg blood vomit spillages) caused by you or your group may result in a charge for cleaning or repair. 

We are not liable for and accept no responsibility for lost, damaged, stolen belongings, personal injury or property damage due to misuse or negligence while using Mare Heat. 

 

Weather 

Mare Heat reserves the right to cancel bookings at any time due to unsuitable weather conditions. 

We will contact you with as much notice as possible. Your safety is our utmost concern, if we cancel due to weather, you will receive a full refund of money paid by transfer or credit with us. 

As the sauna is outdoors, we will endeavour to site the sauna as near to your accommodation as possible. Please ensure that the appropriate footwear and clothing/something warm is worn to protect you from the elements when moving to and from the sauna and indoors. 

 

Cold Water Immersion. 

Anyone using cold water rivers, lochs, plunge pools baths or the sea does so entirely at their own risk. 

If you do enter the water do so only if a confident experienced swimmer and comfortable with cold exposure. 

Be aware of risks such as tides rip currents and cold shock. 

Never do so alone. 

After cold water immersion allow time to acclimate before re-entering the sauna to avoid dizziness or fainting. 

 

Age Restrictions 

Due to our insurance policy children under the age of 16 years of age are not permitted to use the sauna. 

If children within your group use the sauna, Mare Heat reserves the right to cancel your session with no refund given. 

 

Bookings and Cancellations  

All bookings must be paid in full 7 days before booking. 

Short notice bookings less than 7 days before booking must be paid in full at time of booking. 

When making a booking 25% deposit must be taken to secure booking and paid in full 7 days before booking. If you do not pay in full you risk losing booking and deposit. 

 

Delivery 

Mare Heat – Private Hire Mobile Sauna 
Free delivery and pick-up within a 20-mile radius of Dunoon. 
For locations beyond 20 miles, a charge of £1.00 per mile applies for delivery and pick-up. 

For long-term bookings of more than 7 days, delivery and pick-up charges are negotiable. 

 

Cancellations & Refunds 

If you cancel more than 7 days before your booking date, your deposit or full booking fee (if already paid) will be refunded in full. 

If you cancel between 72 hours and 7 days before your booking date, you will receive a 50% refund of the full booking amount. 

If you cancel less than 72 hours before your booking date, no refund or rescheduling is available. 

If we have to cancel your booking due to severe weather or unforeseen circumstances, you will be offered either a full refund or the option to reschedule.